Companies news

Post Intelenet Buy, Teleperformance Is Scouting For More Deals

Teleperformance, one of the few companies in the BPO space that gives long-term guidance, is forecasting revenue of about $7 billion in 2022, including acquisitions

 Teleperformance the listed French business process outsourcing company, which bought India's Intelenet for $1 billion in 2018, is on the lookout for more acquisitions, a senior company executive said.

"We will definitely do an acquisition in the next 18-24 months. We wanted to give a guidance we could definitely achieve and TP (Teleperformance) has always exceeded its guidance,"

 Bhupender Singh, president of Group Transformation told ET. Singh was the chief executive of Intelenet before Teleperformance acquired it from private equity firm Blackstone.

The BPO firm's revenue rose 20.6% to more than 5.3 billion euros in 2019, or 10.6% like-for-like, which strips out revenue from acquisitions. The company has forecast up to 7% organic revenue growth in 2020.

Teleperformance, one of the few companies in the BPO space that gives long-term guidance, is forecasting revenue of about 7 billion euros in 2022, including acquisitions. It also expects to grow margins by at least 10 basis points from 2020 to 2022.

Singh said the guidance also factored in uncertainties such as the impact of the Covid-19 in China and elsewhere. Teleperformance has been operating in China for 10 years.

The company's India business was growing faster than average and it was mostly insulated from issues in the country's telecom sector, he said.

"The domestic business is less than a third of the India business. And three years ago, when the first issues in telecom had started, we had taken steps to reduce our dependence. We do not see it as an issue," Singh said.

Source - Economic Times