Mumbai Event report
IFCCI Session on Evolution of Experiential Retail
IFCCI, in association with Celio Retail organized an engaging session on the 'Evolution of Experiential Retail’ on 6 June 2025 at Celio Store, Mumbai
IFCCI, in association with Celio Retail Pvt. Ltd. organized an engaging session on the 'Evolution of Experiential Retail’ on 6th June 2025 at Celio Store, Phoenix Palladium, Mumbai.
The Indo-French Chamber of Commerce & Industry (IFCCI) under the aegis of its Retail Committee and in association with Celio Retail Pvt. Ltd., successfully organised an engaging session on ‘Evolution of Experiential Retail’ on Friday, 6th June 2025 at Celio store, Phoenix Palladium Mall, Lower Parel, Mumbai.
The event was graced by the presence of Mr. Jean-Marc Séré-Charlet, Hon’ble Consul General, Consulate General of France in Mumbai and brought together industry leaders, entrepreneurs, and key stakeholders from the Retail sector.
The event commenced with a warm welcome by Ms. Shweta Pahuja, Regional Director (Western Region), IFCCI followed by Introductory remarks from Mr. Satyen Momaya, Chairperson, IFCCI Retail Committee and CEO, Celio Retail Pvt. Ltd.
The session featured an insightful fireside conversation where industry leaders such as:
Mr. Sanjay Vakharia, Co-Founder and CEO, Spykar Lifestyles Pvt. Ltd
Mr. Vivek Thilakan, Senior Vice President – Operations (West), Lifestyle International Pvt. Ltd
Mr. Nuruddin Kajani, Senior Director, JLL India; Co-Head – Multiplex & Anchors, and West India Head – Retail & Leisure Services
Mr. Manoj Bathija, Head of Sales & Operations, Celio Retail Pvt. Ltd
The discussion was expertly moderated by Mr. Rejoy Rajan, Head of Marketing at Celio Retail.
Key Takeaways from the discussion:
Consumer-Centric Retail: Physical stores are increasingly curating immersive environments to meet evolving consumer expectations.
Role of Brands: Both national and international brands are playing a key role in shaping unique consumer experiences in India.
Technology Integration: Brick-and-mortar stores are adopting innovations like Augmented Reality (AR) to enhance in-store engagement.
AI for Brand Loyalty: The power of Artificial Intelligence (AI) is being leveraged to craft memorable and lasting brand impressions.
Experiential Retail Focus: A strong emphasis was placed on designing memorable customer journeys as a strategy to build long-term brand loyalty.
The event concluded with a networking session over some delicious bakery items and cocktails.
Special thanks to Celio Retail Pvt. Ltd. for hosting the event.
The session was well-received by all the participants.
