Mumbai Bilans d’évènement

IFCCI x TATA Communications| Innovation Next: AI in Action for the Future

Le 14/11/2025

IFCCI, in association with Tata Communications, organised an exclusive CXO discussion on Friday, 14th November 2025 in Mumbai.

Event Overview

The Indo-French Chamber of Commerce and Industry (IFCCI), in association with Tata Communications, organised an exclusive CXO discussion on the theme “Innovation Next: AI in Action for the Future.” The event convened the various industry experts, who shared their insights and participated in a panel discussion centered on the theme.

Flow of the event:

Welcome Remarks- Shweta Pahuja, Regional Director (West), IFCCI, opened the event by emphasizing that as India and France celebrate the Year of Innovation, this conversation serves as a timely and meaningful step in further strengthening their shared commitment to technological advancement and collaboration.

Keynote Address- Ankur Jain, AVP & Global Head – AI Product & Solutions, Tata Communications, delivered a keynote on “The AI Advantage: Empowering Leaders to Accelerate Growth and Efficiency.” He highlighted how platforms like Kaleyra.ai are driving transformation across sectors by enabling large-scale automation, delivering seamless multilingual customer experiences, and supporting predictive, data-driven engagement. He illustrated its impact across industries such as aviation, automotive, and IT services, where these capabilities are helping organizations enhance operational efficiency, personalize interactions, and anticipate customer needs more effectively.

Special Address

Dr. Shilpa Joshi, Dean – Academics & Professor, Universal AI University, shared insights on “Empowering the Next Generation: Universal Access and Taking the AI Leap.
She elaborated how universal access and rapid digital learning are reshaping the next generation, emphasizing the need for leaders to foster an AI-ready culture. It calls for empowering employees to become AI-native, innovative, and future-focused as organizations take the AI leap

Panel Discussion: The Evolution of CX with AI – Insights from Industry Leaders

Frédéric Ong, Country Manager – France, Tata Communications (Moderator)

Virginie C. Skoczen, CIO – Centre of Expertise India & Philippines, BNP Paribas

Amit Pingle, Head of Innovations – Africa, India & Middle East, Michelin India

Amol Mali, Head of Digital, Sanofi Consumer Healthcare India Limited

Pritam Mahangare, Director – Member of India Management Team, Schneider Electric India Limited

The panel brought together leaders from banking, healthcare, manufacturing, and technology to discuss how AI is reshaping customer experience, operational efficiency, and business models across industries. The discussions and Q&A session mainly revolved around:

1. Changing Customer Expectations

Across sectors, customers increasingly demand:

Transparency in decision-making
Personalisation based on their specific needs and behaviours

AI is enabling deeper insights by integrating data from multiple sources and creating predictive models that enhance relevance, speed, and accuracy in customer interactions.

2. Industry Perspectives

Michelin – Enhancing Customer Journeys Through Data & AI

The tire industry is leveraging AI to provide transparency around fleet health, predictive maintenance, and smarter product choices.
A key example shared was Michelin’s intuitive AI-driven tire selection feature, where customers simply upload a photo of their tire, and AI recommends the correct replacement—significantly reducing drop-offs and making online buying easier.

Sanofi Consumer Healthcare – Balancing Personalisation with Compliance

In a highly regulated environment, AI adoption focuses on:

Personalised doctor profiling
Predictive content delivery
Enhancing medical detailing
However, strict guardrails around privacy, patient data, and exposure of sensitive information remain essential. The organisation is prioritising responsible use of AI while building readiness through data lakes and segmentation models.

Schneider Electric – Smart Factories & Operational Efficiency

Schneider is deeply integrating AI across supply chain, digital twins, IoT-enabled equipment, and sustainability initiatives.
Their EcoStruxure platform exemplifies how AI improves:

Demand forecasting
Reduction in defects
Energy efficiencies
Carbon emission control
Their Hyderabad factory is recognised as a World Economic Forum Lighthouse Factory for advanced AI-led manufacturing.

BNP Paribas – Deliberate, Responsible AI Adoption

While often perceived as conservative, BNP emphasised being deliberate, not slow.
Key strategies include:

Building an internal LLM in collaboration with Mistral
Strong focus on transforming processes rather than chasing AI “fads”
Deep experimentation through internal labs
Leveraging India’s talent to accelerate AI adoption
BNP promotes a “fail fast, learn fast” approach while ensuring long-term, scalable transformation.

3. ROI, Adoption & Budgeting

Speakers acknowledged that AI’s ROI is challenging to quantify upfront.
Key takeaways:

AI projects must start with a clear problem statement
Business teams—not just tech—must have ownership and budget responsibility
Adoption requires addressing behavioural resistance, not just building tools
AI success depends on “man with machine,” not replacing human intelligence

4. Future of Robotics & Workforce Disruption

Questions on robotics and job displacement sparked a strong consensus:

AI and robotics should augment, not replace, people
Organisations must prioritise reskilling and upskilling
Ethical adoption will be key as automation increases
People, Planet, and Profit remain equally important pillars

Demo Desk:
A dedicated TATA Communications Kaleyra.ai demo desk was set up at the venue to showcase its user interface and capabilities, offering participants a hands-on experience of conversational AI workflows, automation potential, and multilingual CX features.

Conclusion:
The event concluded with a networking cocktail, allowing speakers and participants to connect, exchange ideas, and explore collaboration opportunities.

We thank all the speakers and participants for making the event a success!